Important: Our COVID-19 precautions & procedures

COVID-19 Precautions & Procedures


Dear Friends,

After months of closure and many more months of uncertainty, we are absolutely delighted to have dates for re-opening Hans’ Bar & Grill.

From Monday, 12th April: Hans’ Bar & Grill will begin al fresco dining on Pavilion Road. Reservations can be made on our website with limited tables offered on a first come first served basis.

From Monday, 17th May: The rule of 6 or 2 households applies when dining within the restaurant.

From Monday, 21st June: We look forward to welcoming you with no restrictions!

If you have a reservation relating to dining prior to 17th May, we will contact you to discuss your arrangements.
To find out more about restrictions within the restaurant prior to Monday 21st June, please take a moment to review our Precautions & Procedures to give you confidence in your safety during your stay with us below.

I would like to take this opportunity to thank you for your continued support and patience during this time. My team and I are very much looking forward to welcoming you back to 11 Cadogan Gardens and Hans’ Bar & Grill throughout spring and beyond.

Ian Richardson

General Manager


Here’s what to expect when you dine with us…

On Booking - All bookings must be made in advance. For all restaurant bookings, you will be asked to provide contact details.

NHS Track & Trace - We are supporting the NHS Covid-19 Track & Test service. We are required by law to record and retain for a period of two weeks the names and contact details of all visitors to the property. This information will be supplied to NHS Track & Test service on request. We urge you to download the NHS COVID-19 app and to scan the QR code which is displayed at all entrances.

Temperature Checks - Your temperature will be taken at the hotel entrance upon arrival. 

Face coverings - Face coverings will be required in all public areas.

Social Distancing - Please respect the social distancing measures in place.

Restaurant Layouts

- We will limit table linens and for the time being use single-use napkins
- We have established strict table/chair sanitisation procedures between guest seating periods
- We have expanded our in-room dining
- Room service will be provided at no extra cost (tray charge waived), service is restricted to delivery to the bedroom door

Menus - All menus can be viewed by scanning the QR code on your table. Single-use menus are also available upon request



Temperature Checks - Temperature checks will be taken daily before entering the building.

Cleanliness and PPE Use - All team members will be required to wash their hands (or use hand sanitiser) every 20 minutes. All team members will be required to wear PPE as appropriate.

Social Distancing – The team will follow a policy of no physical contact and maintain physical distancing, wherever possible. A standard has been implemented to ensure that our teams will not be assigned to complete any tasks than entail more than two team members -unless this work is in an open-air (outside) area.

Self-Isolating – All team members will be required to stay at home if unwell and will be required to follow official guidance on self-isolating.

Meetings – We have changed most of our on-property team meetings to virtual meetings.

Shifts – We have staggered our team’s shifts and days of service and have reduced the total staff count by promoting work from home for those whose roles allow for it.


- Our team have and will receive ongoing training that relates to COVID-19 and further health and safety

- Our team have new “no contact” protocols – including handshakes


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Contact Us

Please let us know your requirements by filling out the form below. A member of our team will be in touch as soon as possible.

Tel: +44 (0) 207 730 7000


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