Important: Our COVID-19 precautions & procedures

COVID-19 Precautions & Procedures

- Inside our restaurants, we will only be accommodating a maximum of two households per table up to a maximum of 6 guests. If you are from more than two households and over 6 people, you will be required to sit on separate tables to adhere to the guidelines set out by UK Government.

- We have reduced the number of tables in the dining rooms and expanded our outdoor spaces and food offerings

- We have expanded dining hours during higher occupancy periods

- We will limit table linens and have established strict table/chair sanitisation procedures between guest seating periods

- Breakfast will be available from an a la carte menu only as per usual

- There will be more ‘to go’ options in our food and beverage outlets

- Salt and pepper shakers will be removed and available on request. They will be sanitized after each use

- We will not accept cash payments unless arranged by prior agreement

- We will use batched cocktails/ingredients where possible to limit the handling of products

- Single use menus will be in place across all outlets excluding our outdoor outlets, these will have wipeable menus which will be wiped and sanitised after each use

Our teams commitment to you

- All team members are required to; Stay home when unwell, Practice good personal hygiene including regular hand washing, Maintain social distance, Wear PPE where appropriate, and Follow the company’s COVID-19 Secure operating procedures

- We have changed most of our on-property team meetings to virtual meetings

- We have staggered our team’s shifts and days of service and have reduced the total staff count by promoting work from home for those whose roles allow for it

- Implemented a standard that our teams will not be assigned to complete any tasks with more than two team members assigned unless they are working outside

- Our team have and will receive ongoing training

-Our team have new “no contact” protocols – including handshakes


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