Important: Our COVID-19 precautions & procedures

COVID-19 Precautions & Procedures

- Inside our restaurants, we will only be accommodating a maximum table size of 6 persons, all of whom must be from the same household. This is in accordance with the UK Government’s Tier 2 COVID-19 regulations introduced on Saturday, 17th October, 2020.

- We have reduced the number of tables in the dining rooms and expanded our outdoor spaces and food offerings

- We will limit table linens and have established strict table/chair sanitisation procedures between guest seating periods

- Breakfast will be available from an a la carte menu only as per usual

- There will be more ‘to go’ options in our food and beverage outlets

- Salt and pepper shakers will be removed and available on request. They will be sanitized after each use

- We will not accept cash payments unless arranged by prior agreement

- We will use batched cocktails/ingredients where possible to limit the handling of products

- All menus can be read digitally using QR codes. Disposable menus will be in place for those who cannot access the digital versions.

Our teams commitment to you

- All team members are required to; Stay home when unwell, Practice good personal hygiene including regular hand washing, Maintain social distance, Wear PPE where appropriate, and Follow the company’s COVID-19 Secure operating procedures

- We have changed most of our on-property team meetings to virtual meetings

- We have staggered our team’s shifts and days of service and have reduced the total staff count by promoting work from home for those whose roles allow for it

- Implemented a standard that our teams will not be assigned to complete any tasks with more than two team members assigned unless they are working outside

- Our team have and will receive ongoing training

-Our team have new “no contact” protocols – including handshakes

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